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Return & Refund Policy – Mediarguta
At Mediarguta, we want you to love what you wear. If something isn’t quite right, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery
- Products must be unused, unwashed, and unworn
- All original tags, labels, and packaging must be intact
- Items showing signs of wear, damage, or alteration will not be accepted
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items purchased during sale, clearance, or promotional offers
- Innerwear, accessories, or customized products (for hygiene and personalization reasons)
3. Return Process
To initiate a return:
- Contact us at [your support email] with your order ID and reason for return
- Our team will review your request and provide return instructions
- Once approved, ship the item to the address shared by our support team
Customers are responsible for return shipping charges unless the item received was damaged or incorrect.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.
5. Refunds
- Once the returned item passes inspection, refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable, unless the return is due to our error
6. Exchanges
We currently offer exchanges only for size-related issues, subject to stock availability. Please contact our support team to check eligibility.
7. Cancellation Policy
Orders can be canceled only before dispatch. Once shipped, the order will be treated as a return.
8. Contact Us
For any questions regarding returns or refunds, feel free to reach out:
📧 Email: [your support email]
🌐 Website: www.mediarguta.com
